So, last night I had internet troubles. And I fixed them myself. I cancelled my appointment that was set up for Friday. I did it entirely online.
However, I have a sneaking suspicion that ‘Jenny’ was a robot.
Thank you for choosing Cox Communications. A representative will be with you shortly.
You are now chatting with ‘Jenny’.
Jenny: Welcome to Cox Live Chat Support. I will be assisting you throughout this Chat session.
Jim Swift: Thanks Jenny
Jenny: I understand you would like to cancel the appointment you have scheduled for Friday. Am I correct?
Jim Swift: That’s correct.
Jenny: You are very welcome.
Jim Swift: Can you do that?
Jenny: I am glad to assist you with your request during this chat session.
Jenny: To do so, I will need the following information as it is listed on your account: The 10-Digit Phone Number, full name of account owner or authorized and home address where the service is located.
Jim Swift: OK
Jim Swift: REDACTED
Jenny: Thank you for the information. Bear with me, while I access and review your account. I appreciate your patience.
Jenny: Thank you for waiting.
Jenny: What is the reason for the cancellation of your appointment?
Jim Swift: I fixed the problem myself.
Jenny: Thank you. Your appointment has been cancelled now.
Jenny: If you have any further question, please do not hesitate and contact us again. Is there anything else I can assist you with?
Jim Swift: Nope, I hope you have an excellent day. Thank you for your assistance.
Jenny: Thank you for choosing Cox Communications. Remember, we are available to assist you the 24 hours, 7 days a week.
Thank you for chatting with us. Please click the “End Chat” button on the top right of the chat window to tell us about your experience today.
Why do I have said suspicion? The “Fine” makes no sense, and the “You’re very welcome” is out of order. I wanted to toy around with her and ask her math questions to check. Kind of like those AIM bots.
What do you think? Regardless, I don’t care if the problem is fixed.